Shipping policy

At a glance

  • Most orders ship by parcel ground (UPS or FedEx). Heavy or bulky orders ship by LTL freight.
  • Most orders ship within 1–3 business days.
  • Free shipping on orders of $200 or more.
  • Shipping charges are not refundable once your order has shipped.
  • Returns need approval first. See our Return and refund policy.

How we ship

We ship most orders by parcel ground service with UPS or FedEx. Large, heavy or multi-box orders may ship by LTL (less than truckload) freight instead. We choose the carrier and service that gets your casters to you safely and at the best cost.

Most products ship within 1–3 business days of payment. Orders placed on weekends and holidays are processed the next business day. If we expect a delay or a backordered item, we will contact you right away. You will get a tracking number by email as soon as your order ships.

Need it sooner? Expedited shipping may be available on request. Contact us and we will do our best to meet your timeline.

Free shipping

We offer free shipping on orders of $200 or more.

Order notes and special instructions

You can add delivery notes at checkout, such as a dock number or a contact name. We pass these notes on to the carrier, but we cannot promise the carrier will follow them.

Freight deliveries (LTL)

  • Freight is delivered to a commercial address with a loading dock or forklift by default.
  • Residential delivery, liftgate service, appointment delivery or limited-access locations (schools, construction sites, storage units) may cost extra and can add time.
  • Our team may contact you before shipping to confirm delivery details.
  • Please check the freight for damage before you sign. Note any damage on the delivery receipt, take photos and tell us within 48 hours.

Transit times, delays and address accuracy

Transit times are estimates from the carrier and are not guaranteed. Weather, carrier volume and other events outside our control can cause delays.

Please check your shipping address carefully before you place your order. If a shipment is returned to us or needs to be redirected because of an incorrect or incomplete address, the original shipping charge and any return or re-delivery charges are not refundable.

We ship to the United States only. [Confirm: P.O. boxes, Alaska, Hawaii and U.S. territories.]

Shipping charges are not refundable

Shipping charges pay for carrier services that are booked as soon as your order ships, so they are not refunded once the order has left our warehouse. This also applies to returns, refused deliveries and cancellations after shipment.

Returns and refunds

We accept returns of new, unused and uninstalled casters in their original packaging, with approval from our team first.

Approval required

Contact us before sending anything back. Returns sent without approval may be refused and are not eligible for a refund.

Restocking fee

Approved returns have a 25% restocking fee. The fee applies to the product value only, never to shipping.

Restocking fee reductions

If you place a replacement order of equal or greater value at the same time as your return, we may reduce the restocking fee.

Wrong item shipped

If we sent the wrong item, contact us within 48 hours of delivery. Once we confirm the error, we will send the correct item and waive the restocking fee.

Manufacturer defects

If a caster fails because of a defect, contact us with photos and details of how and where it was used. We review each claim and will repair, replace or refund where the claim is approved.

Full details are in our Return and refund policy.

Contact us

Questions about shipping? We are happy to help.

Email: sales@rolliumcaster.com
Phone: 920-204-6816
Address: 3851 Algoma Rd., New Franken, WI 54229 (not a retail location)