Shipping policy

📦 Shipping | Rollium Casters & Wheels

At Rollium Casters & Wheels, we believe fast, reliable shipping is just as important as quality products. Here's everything you need to know about how we handle orders, shipping, and delivery.

🚚 Shipping Methods

We partner with trusted carriers like UPS, FedEx, and regional freight companies to ensure your order arrives safely and on time. Shipping method is based on the size, weight, and destination of your order.

  • Standard Ground Shipping (typically 1–5 business days)
  • Freight Shipping for larger orders (delivery times may vary)
  • Expedited Shipping available upon request (contact us before placing your order)

📅 Order Processing Time

  • In-stock items: Usually ship within 1–2 business days
  • Custom or made-to-order casters: May require additional processing time. We'll notify you of estimated lead times before finalizing your order

🌍 Shipping Area

We currently ship anywhere within the continental United States. For shipments to Hawaii, Alaska, or international destinations, please contact us directly for a custom shipping quote.

💵 Shipping Costs

  • Shipping charges are calculated at checkout based on weight, dimensions, and delivery location
  • For bulk orders or LTL freight shipments, a custom quote may be provided after checkout
  • You can also request a shipping estimate before placing your order by contacting our sales team

📦 Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can track your shipment anytime via the carrier’s website.

🛠️ Damaged or Lost Shipments

If your shipment arrives damaged or doesn’t arrive at all:

  1. Take clear photos of any damage
  2. Keep all packaging materials
  3. Contact us immediately at eric.delie@rolliumcaster.com or call/text 920-676-0346

We’ll work with the carrier to resolve the issue and ensure you’re taken care of.

❗ Backorders & Delays

While we aim to keep most items in stock, occasional delays may occur. If an item is backordered, we’ll contact you right away with estimated lead times and available options.

🧾 Freight Deliveries (LTL)

For pallet-sized or heavier shipments:

  • Freight deliveries require access for large trucks
  • Someone must be available to accept and sign for delivery
  • Liftgate services are available for an added fee (please request in advance if needed)

❓ Questions?

Our team is here to help. If you have any questions about your shipment, estimated delivery, or need special arrangements, don’t hesitate to contact us:

  • 📧 Email: eric.delie@rolliumcaster.com
  • 📞 Phone: 920-676-0346
  • 💬 Live Chat: Available during business hours